1. The terms of use govern the use of the DroptheQ website, our DroptheQ User application for vendor stores, other personal handheld devices and other DroptheQ Discover and Order and/or Scan and Go (contact-less shopping) services (all these are collectively termed as services). Please read the Terms of Use section carefully. By using the service, downloading the application, ordering merchandise through the website/ application, you are agreeing to the Terms of Use.
  2. The Services are provided under the brand DroptheQ, which is owned and operated by RAAN Business Solutions Pvt. Ltd. (hereinafter referred to as “DroptheQ”, “we”, “us” or “our”).
  3. We are an IT Solutions company that provides a Technology solution for the companies to modernize the shopping and food experience of customers by providing them top-class technology solutions in the form of our website, mobile applications and admin application/dashboard. We integrate the vendors in the retail space (cafeteria/food court, grocery, essentials, clothing etc) on our platform through an admin application which is used for managing customer orders. We do not own any of the vendors and have no control over the quality of the products or over services that are provided by the vendor.
  4. We reserve the right to change the Terms of Use anytime without providing any notice and you are liable to update with the updated Terms of Use through this section
  5. Only individuals who are 18 years or older may use the services. You may use our services if you are less than 18 years old but we hold no responsibility for the same.
  6. You agree to receive Notifications, SMSs and emails from DroptheQ regarding order intimations and updates.
  7. You permit us to share your details (name, email, phone and address) with the vendor(s) for delivery of product(s) at the address specified by you.
  8. As a standard practice, all orders placed on DroptheQ are treated as confirmed and cannot be cancelled or transferred to another vendor.
  9. You will be entitled for a refund of any order only if the vendor cancels your order due to unavailability of merchandise ordered or any other reason as mentioned by the vendor.
  10. You are responsible for keeping your login credentials private and not share them with anyone else. We are not responsible for the wallet balance if anyone else is using your account.
  11. You will not use the services for any activity that is of commercial in nature or unlawful or harmful for any individual or organization. If you use the same, all activities undertaken by the individual are attributed to the individual without any blame or responsibility assigned to DroptheQ.
  12. We are the owner of intellectual property for all the services provided by us and hence are governed by the necessary copyright laws.
  13. We are the owner of the Admin application, User application and Dashboard for Android and iOS and the website (desktop and mobile) and hence any attempt to destroy, imitate or harm these applications will be considered as a breach of the Terms of Use.

T&C for CAFETERIA SERVICES/ QUICK SERVICE RESTAURANTS (QSR)

Individual Customers

  1. The food that will be consumed by you in the cafeterias/QSRs will be prepared by the vendors of that cafeteria/QSR. DroptheQ does not hold any responsibility on the food prepared by these vendors.
  2. We integrate the vendors in the cafeteria/food court on our platform through an admin application which is used for managing customer orders. We do not own any of the vendors and have no control over the services that are provided by the vendor.

Corporate Customers 

  1. We retain the right to terminate your account based on the input received from your employer without any notice.
  2. You are liable to pay the fees for the Food Cards assigned to you in case of loss of the Food Card.

T&C for  DISCOVER and ORDER PLATFORM (outside cafeteria and QSRs)

  1. The products that will be ordered/bought by you through our application will be provided by the vendors of that store/outlet. DroptheQ does not hold any responsibility on the quality of products provided by these vendors. We integrate the vendors in the market on our platform through an admin application which is used for managing customer orders. We do not own any of the vendors and have no control over the services that are provided by the vendor.
  2. The home delivery of the order is the responsibility of the vendor.

T&C for Contact-Less Shopping

  1. The products that will be bought by you through our application will be selected by you at that store/outlet. DroptheQ does not hold any responsibility on the quality of products provided at these stores/outlets.
  2. To give you a contact-less shopping experience, we integrate the vendors in the market on our platform through an admin application which is used for managing customer orders. We do not own any of the vendors and have no control over the services that are provided by the vendor.

T&C for Drop Invite Referral Program

  1. DroptheQ reserves right to withdraw Invite Referral Program anytime it deems suitable.
  2. DroptheQ does not guarantee refund of the Coins earned through the program when the scheme is withdrawn.