The return and refund policy of the store where the original purchase has been done will be applied. The store where the original purchase has been done will take the final decision on refund. The customer has to approach the store where the original purchase has been done to claim for a refund.
How does Refund work on based on the different modes of payment :-
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of refund request approval.
If you have paid for the order using Droptheq Credits, then the amount gets refunded to your Droptheq Wallet within 24hrs of refund request approval.
If you have paid for the order using Cash, then the requisite amounts shall be refunded as Cash which has to be claimed from the store of original purchase. You shall have an option for refund of paid amounts by way of Droptheq credits which shall be send via email as a Credit Note or via the original mode of payment. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.
